Bukola Olofinjana – The Go-to-Person in Customer Service Excellence

Bukola is a seasoned customer service professional with over 25 years’ experience of roles in the UK and across Europe. Progressive appoint...

Bukola is a seasoned customer service professional with over 25 years’ experience of roles in the UK and across Europe. Progressive appointments within FTSE 100 organisations, predominantly in customer service management roles, culminated towards her professional CMICS qualification in 2002 from the Institute of Customer Service.

Over the years, Bukola has developed in-depth customer service experience within both private and public organisations.  This includes major IT programmes within various industry sectors including retail, manufacturing, financial services, recruitment, E-commerce and transportation. Bukola’s enthusiasm and passion for customer service has led to roles which ultimately have allowed her to influence, encourage and promote service excellence.
This has been further substantiated by experience gained through international appointments within Europe, active involvement in the National Customer Service Awards and Customer Service Training Awards as a judge.  This has given her access to working alongside some of the industry's most influential customer service gurus and undertaking extensive in-house research with a bias towards customer service and service management.

With a cautious yet dynamic management style, her ambition is to build and provide a full range of professional consulting services, in customer service excellence, to clients with a strong emphasis on Africa and the Caribbean. Clients include, PwC, TfL, Axa UK, Yahoo, Citibank. 

Projects include:-

• the 2012 Olympic Games,
• the development and implementation of the customer service and communication strategy for an online recruitment organisation
• the streamlining of processes and procedures for a global organisation
• the enhancement and implementation of managed help desks and operational teams in UK and Europe - part of a cost cutting exercise
• the introduction of IT services for a new UK city based investment company.

As a Master Trainer, she has maintained that all online facilitators must successfully complete the UK accredited qualifications that they are facilitating.   This shows that they have integrity and helps maintain credibility in the programme.  She has personally successfully attended and completed each one of the UK accredited Customer 1st International online qualifications to its highest standard. 

Bukola has a passion for service and wants to share her passion globally.  She is particularly interested in helping Africa raise its service bar in areas such as tourism and public services.  She wishes to encourage organisations to put their customers at the heart of everything they do and to assist in the provision of training, personal development and job opportunities for the next generation.

She has received Voluntary Commendations as follows:-

• Recipient of Pamela Douglas Foundation Worldwide  - Supporting the Community Award
• Finalists' selection panel and judge National Customer Service Awards
• Judging panel - National Customer Service and Customer Service Training Awards
• Mentor - Havering Business and Education Partnership
• Volunteer at the Race for Life events for Cancer Research UK. 
• Executive secretary of Dayo Olomu Foundation for Leadership
• Former Chairperson for the Parents Teachers Association (PTA) of her son’s school where she led a dynamic team of parents and teachers with the sole aim of raising funds to provide extra activities and equipment for the children at the school.